Shipping policy

Shipping Policy

Last updated: August 2, 2026

Order Processing

Orders are typically processed within 2–4 business days. Processing times may be longer during launches, holidays or periods of high order volume.

You’ll receive a confirmation email after placing your order and a shipping confirmation with tracking information once your order has been shipped.

Shipping Rates and Delivery

Available shipping options, rates and estimated delivery times are displayed at checkout based on your location.

Delivery times are estimates and may be affected by carrier delays, weather, customs or other circumstances outside our control.

Address Changes

Customers are responsible for entering the correct shipping address. If you need to make a change, contact us as soon as possible. We cannot guarantee changes after an order has been processed or shipped.

Additional shipping charges may apply if an order is returned because of an incorrect or incomplete address.

International Orders

International customers are responsible for any customs duties, taxes or import fees charged by their country. These charges are not included in the product or shipping price.

Lost or Damaged Orders

If your order arrives damaged or incorrect, contact us as soon as possible through our Contact Us page and include your order number and photos of the issue.

If tracking shows your order as delivered but you haven’t received it, check with your carrier, household members and nearby neighbours before contacting us. We’ll help you determine the next steps.